FAQ

Frequently Asked Questions


Choose the “Live Sessions” option to see an overview of all sessions ongoing or about to begin. Click on the session you would like to attend, and you will be redirected to the session. You may also browse the program function to select sessions which will be accessible prior to their scheduled start.
Check out our Community Hub to find out a few of the many ISN activities. Chat live with our Membership Team via the "Membership Info Desk" on the Hum.
The poster area is accessible from the home page. Electronic posters are available for viewing and some (not all) posters have a short oral presentation added. You can contact presenters via the email option available or ask your question via the networking chat functionality. WCN’22 Abstracts are published on the KI Reports Abstracts Supplement. Link to KI Supplement is available on the Congress bag accessible via the Community Hub.
The WCN’22 platform is designed for easy navigation. Before exploring the platform, you may view the tutorial video which can be viewed on the platform homepage after you log in. Quick navigation to the main congress elements is through the horizontal bar on the left side of the screen.
The Virtual WCN’22 platform, including all presentations and posters, will be accessible until May 31
To reset your password please go to the link here. Once on the site, please use the box "Forgot your password", and put in your username or email used for registration. An automatic e-mail will be sent to reset the password. If this email does not appear, please be sure to check your spam / junk mail folder. If these cannot be found in either folder you will need to ensure all emails from noreply@theisn.org, IP address: 91.183.188.144, are allowed in your inbox. This is something you may need to ask your IT to set this up.
You can interact with exhibitors in a few ways:
  • Visit the stand in the Industry Showcase and chat live or leave a message with available representatives.
  • Request a meeting through the scheduling functionality (not all participating organizations have this option available on their stand)
  • Find an individual in "Networking" using the filters - open a new chat with text or video call.
Respecting the original location of WCN’22 in Kuala Lampur, Malaysia, the livestream runs on Kuala Lampur time (MYT). All times indicated on the platform reflect this timezone. To convert the time to your time zone, click here.
Yes, registration remains open throughout the congress
The official language of the congress is English. Presentations will only be delivered in English.